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HPC Help Desk

When to Contact the HPC Help Desk Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page https://centers.hpc.mil/
Help Desk Video Tutorial Getting Help: the HPC Help Desk
Phone Number 1-877-222-2039 or (937) 255-0679
Help E-mail help@helpdesk.hpc.mil
Accounts E-mail accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail manager@helpdesk.hpc.mil
After Hours Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address DoD HPCMP HPC Help Desk
AFRL/RCM
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests Active users may submit tickets from the Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket.
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We Need Your Input

Common capabilities and functions already addressed by the BC team are:

  • advance reservation
  • announcing and logging changes
  • archival retrieval
  • change control rollback
  • commands and tools
  • compiler versions and bug fixes
  • compiling environments
  • cross-center file transfers
  • DAAC supported visualization tools
  • data removal at account closure
  • debuggers
  • debug queue limits
  • decommission of HPC allocated systems
  • editors/scripting tools
  • environment variables
  • home directory size and backup schedule
  • interactive job submittal
  • Kerberos/ssh access
  • locale setting
  • location to maintain codes and shared data
  • login shells
  • modules environment
  • mpi test suite
  • multiple-version software and modules usage
  • node attribute specification
  • node naming convention
  • open source compilers
  • open source software base
  • subproject identifiers
  • queue names
  • sample code repository
  • software container tools
  • ssp test job execution
  • transfer queue
  • user notices
  • user group naming
  • user welcome letter
  • work space management

Please take a moment to share your concerns and ideas with us either by sending an email to Team Leads:

BCTinput@afrl.hpc.mil

or by completing and submitting the provided

user input form.
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