BC Compliance Matrix - HPC Help Desk

HPC Help Desk Feedback

HPC Help Desk

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoW HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Policy compliance checked at May 21, 2026, 8:05 am CDT.

Fail: test if ARCHIVE_HOME exists in sh batch job: /erdc1/bctacct does not exist on node x1300c5s4b0n0

Fail: test if KRB5_HOME exists in sh batch job: /usr/local/krb5 does not exist on node x1300c5s4b0n0

Fail: test if LOCALWORKDIR exists in sh batch job: /scratch does not exist on node x1300c5s4b0n0

Fail: test if PROJECTS_ARCHIVE exists in sh batch job: /erdc1/Projects does not exist on node x1300c5s4b0n0

Fail: test if ARCHIVE_HOME exists in csh batch job: /erdc1/bctacct does not exist on node x1300c5s4b0n0

Fail: test if KRB5_HOME exists in csh batch job: /usr/local/krb5 does not exist on node x1300c5s4b0n0

Fail: test if LOCALWORKDIR exists in csh batch job: /scratch does not exist on node x1300c5s4b0n0

Fail: test if PROJECTS_ARCHIVE exists in csh batch job: /erdc1/Projects does not exist on node x1300c5s4b0n0