BC Compliance Matrix - HPC Help Desk

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Policy compliance checked at November 13, 2025, 12:00 am CST.

Untested: test if JAVA_HOME exists on login node: JAVA_HOME is not defined, so cannot test if dir exists

Untested: test if LOCALWORKDIR exists on login node: LOCALWORKDIR is not defined, so cannot test if dir exists

Untested: test if JAVA_HOME exists in sh batch job: JAVA_HOME is not defined, so cannot test if dir exists

Untested: test if LOCALWORKDIR exists in sh batch job: LOCALWORKDIR is not defined, so cannot test if dir exists

Untested: test if JAVA_HOME exists in csh batch job: JAVA_HOME is not defined, so cannot test if dir exists

Untested: test if LOCALWORKDIR exists in csh batch job: LOCALWORKDIR is not defined, so cannot test if dir exists

Fail: test if JAVA_HOME is defined on login node: JAVA_HOME is not defined

Fail: test if LOCALWORKDIR is defined on login node: LOCALWORKDIR is not defined

Fail: test if ARCHIVE_HOME exists in sh batch job: /erdc1/bctacct does not exist on node wheat-r16-cp20a

Fail: test if CENTER exists in sh batch job: /p/cwfs/bctacct does not exist on node wheat-r16-cp20a

Fail: test if JAVA_HOME is defined in sh batch job: JAVA_HOME is not defined

Fail: test if KRB5_HOME exists in sh batch job: /usr/local/krb5 does not exist on node wheat-r16-cp20a

Fail: test if LOCALWORKDIR is defined in sh batch job: LOCALWORKDIR is not defined

Fail: test if PROJECTS_ARCHIVE exists in sh batch job: /erdc1/Projects does not exist on node wheat-r16-cp20a

Fail: test if ARCHIVE_HOME exists in csh batch job: /erdc1/bctacct does not exist on node wheat-r19-cp2a

Fail: test if CENTER exists in csh batch job: /p/cwfs/bctacct does not exist on node wheat-r19-cp2a

Fail: test if JAVA_HOME is defined in csh batch job: JAVA_HOME is not defined

Fail: test if KRB5_HOME exists in csh batch job: /usr/local/krb5 does not exist on node wheat-r19-cp2a

Fail: test if LOCALWORKDIR is defined in csh batch job: LOCALWORKDIR is not defined

Fail: test if PROJECTS_ARCHIVE exists in csh batch job: /erdc1/Projects does not exist on node wheat-r19-cp2a