HPC Centers: Systems News

HPC Help Desk Feedback

HPC Help Desk

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Systems News

AFRLHPCPortal, LicenseServer, Mustang, YubiServer, Archive Server, Network Scheduled Maintenance

AFRL DSRC : Network Maintenance

2021 Mar 06 09:00 - 16:00 ET

The AFRL DSRC network will experience an outage on Saturday, 6 March 2021, from 0900 to 1600hrs Eastern Time due to scheduled maintenance. Systems at the AFRL DSRC will be unreachable during the outage. Queued and running jobs should not be impacted unless those jobs require a software license. Users may also expect slight delays in obtaining Kerberos tickets and authenticating to OpenID Connect.