| When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| HPC Centers Home Page | https://centers.hpc.mil/ |
| Help Desk Video Tutorial | Getting Help: the HPC Help Desk |
| Phone Number | 1-877-222-2039 or (937) 255-0679 |
| Help E-mail | help@helpdesk.hpc.mil |
| Accounts E-mail | accounts@helpdesk.hpc.mil |
| HPC Help Desk Manager E-mail | manager@helpdesk.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests | Active users may submit tickets from the
Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket. |
2025 Jan 06 08:00 - Jan 20 08:00 CT (In Progress)
Carpenter will be taken offline for approximately 2 weeks beginning at 0800 Central Time on Monday, 6 January 2025. During this downtime Carpenter will have an operating system upgrade from SLES 15 SP4 to SP5.
During this outage, Carpenter login nodes, compute pool, and file systems will not be available.
