HPC Centers: Open Research Service

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679 (Limited call hours: 10:00 - 18:00 ET)
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Open Research Service

Welcome to the DoD HPCMP Open Research Service (ORS). The Open Research Service provides for computationally based science and engineering in support of the DoD. Systems are provided for high performance computing and utility computing. These systems operate entirely at the Unclassified level, with neither sensitive nor classified data or applications.

Obtaining an ORS Account

The process of getting an ORS account begins with getting an account on the HPCMP Portal to the Information Environment, commonly called a "pIE Account." If you do not yet have a pIE User Account, please visit Obtaining An Account and follow the instructions there. If you need assistance with any part of this process, please contact the HPC Help Desk at accounts@helpdesk.hpc.mil. If you have an active pIE account, you may proceed to the next steps.

Next Steps

1. HPCMP Open Research Service Account Request Form
2. User Vetting Process

HPCMP Open Research Service Account Request Form

Directions: This form is required for a user to access an HPCMP Open Research Service (ORS) resource, whether that user is an existing or new HPCMP user. As with any other Open Research system that the program operates, all computational work performed on these resources must be either in the public domain or planned for the public domain by the nature of the computational work to be performed, generally basic research. The AWS GovCloud resource is protected up to Impact level 2 under the Information and Protection Level data protection protocol. Eligible users for the HPCMP Open Research Service resources must either be current HPCMP users who have used the HPCMP Open Research System, Copper, during FY 2019/20, or new users sponsored by a DoD RDT&E organization to perform computational work on open systems. Please note that HPCMP users who are eligible to use other unclassified HPCMP computational resources are NOT eligible to use the HPCMP Open Research Service resources.

New and existing HPCMP users must complete this form, providing user-specific information. Users should provide details of the computational work planned for the HPCMP resource, including their individual allocation request in core-hours. When completed, click submit.

Please Note: All requests will take a minimum of 24 hours to process once received. Request fulfillment time will vary based on the specific request and lead time required. For questions, please e-mail require@hpc.mil.

* Denotes Required Fields

Title

First Name*

Middle Name

Last Name*

Suffix

E-mail Address*

Phone Number*

Extension (if applicable)

Physical Mailing Address for Multifactor Token Delivery *

Organization*

DoD Sponsoring Organization*

HPCMP Username (if current HPCMP User)

Brief Project Description of User's Computational Work and Its Importance to DoD (One paragraph)*

Architectural Resource Requirements

Processor type needed (CPU and/or GPU)

Maximum number of cores per job*

Requested allocation on HPCMP cloud resource (core-hours) for time period from current time through the end of CY 2020*

Maximum memory per core (GB)*

Maximum size of input file (GB)

Maximum size of output files (GB)

Identify Your Preferred Compiler (w/ Version) (e.g. gcc, gfortran)

Identify Any Runtime Libraries Required (w/ Version) (e.g. intelMPI)

Custom / Specialized Requirement

Please Note: All requests will take a minimum of 24 hours to process the request once the completed form is received. Request fulfillment time will vary based on the specific request and appropriate lead time required. If you have any questions, please e-mail require@hpc.mil.

User Vetting Process

If you are new to the HPCMP and only need access to the Open Research Service, once you have a pIE account, you must complete the following:

US Citizens must provide copies of one of the following:

Passport
Naturalization Certificate
Birth Certificate
US Passport Card

Foreign Nationals must provide copies of the following:

Green Card Holders - Passport and Permanent Residence Card
Exchange Visitors - Passport, J-1 Visa and I-94 Form
Full Time Students - Passport, F-1 Visa, I-20 Form and I-94 Form

Copies of these documents may be either faxed or e-mailed to:

ERDC Security Office
ATTN: ORS HPC ACCESS
FAX: 601-619-5173
EMAIL: ors-acct@erdc.hpc.mil
Dates of Visit: Start date - End date

Access to ORS Systems will expire 1 year from the start date, or on the expiration date of your DoD Contract, Permanent Residence Card or Visa, which ever comes earliest.

AWS GovCloud is a capability offered by the HPCMP strictly available for Open Research.

More Info

Available Documentation

Node Configuration
	Login Nodes	Compute Nodes
	Login Nodes	High Compute	Moderate Compute	GPU Accelerated
Instance Type	t3a.xlarge	c5n.18xlarge	c5n.4xlarge	p3.16xlarge
Total Cores \| Nodes	2 \| 1	4,104 \| 114	4,096 \| 512	4,096 \| 128
Operating System	Amazon Linux 2
Cores/Node	2	36	8	32
Core Type	AMD EPYC 7000	Intel Advanced Vector Extension 512		Intel Xeon E5-2686 v4
Core Speed	2.5 GHz	3.0 - 3.5 GHz		2.5 GHz
Memory/Node	16 GBytes	192 GBytes	42 GBytes	488 GBytes
Accessible Memory/Node	16 GBytes	192 GBytes	42 GBytes	488 GBytes
Memory Model	Shared on node.
Interconnect Type	Ethernet

Frontera is a Dell EMC system located at the Texas Advanced Computing Center (TACC). It has 8,008 standard compute nodes, 16 large-memory compute nodes, and 90 GPU compute nodes (a total of 8,114 compute nodes or 450,784 compute cores). It has 1,594 TBytes of memory and is rated at 38.75 peak PFLOPS.

More Info

Available Documentation

Node Configuration
	Login Nodes	Compute Nodes
	Login Nodes	Standard Memory	Large Memory	GPU Accelerated
Total Cores \| Nodes	224 \| 4	448,448 \| 8,008	1,792 \| 16	704 \| 90
Operating System	CentOS
Cores/Node	56		112	16 + 4 GPUs (4 x 3,456 GPU cores)
Core Type	Intel Xeon Platinum 8280 Cascade Lake			Intel Xeon E5-2620v4 Broadwell +NVIDIA Quadro RTX 5000
Core Speed	2.7 GHz			2.8 GHz
Memory/Node	192 GBytes		2.1 TBytes	128 GBytes +4x16 GBytes
Accessible Memory/Node	182 GBytes		2.0 TBytes	122 +4x16 GBytes
Memory Model	Shared on node.	Shared on node. Distributed across cluster.
Interconnect Type	Ethernet / HDR InfiniBand

Queue Information

Information on Frontera's production queues can be found at
https://frontera-portal.tacc.utexas.edu/user-guide/running/#frontera-production-queues.