Technical and Customer Support
After Hours: Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Consolidated Customer Assistance Center (CCAC)
DoD High Performance Computing Modernization Program (HPCMP)
For physical visits to the HPCMP Offices please submit a Visit Request (VR) if required by your HPCMP sponsor. Visit Requests are required for unescorted access for either unclassified or classified visits. To submit your VR please follow the procedures below.
Visit Request Procedures
- Visit requests must be submitted via JPAS or faxed to the US Army ERDC Office.
- Required JPAS Information:
SMO Code: W2R2AA, level 5
Dates: VR may be effective for one year
Reason: Meeting (if no appropriate reason, select 'Other')
POC: HPC plus the name of the person to be visited (HPC-???)
Phone Number: 703-812-8205
If the requesting agency has no JPAS SMO Code, Fax: 601-634-3134
Verify the receipt of your VR
Questions/verification of receipt, call HPC-ERDC POC at 601-634-4218
Verify HPCMP Lorton receipt by calling 703-812-8205
Please allow four days for processing. If less than four days before the visit, please process the visit in JPAS (or via fax) and then contact HPCMP at 703-812-8205, providing the visitor's name, date of visit, and person to be visited. HPCMP will inform ERDC of the urgency.
HPCMP Office Visitor's Tri-fold Packet with Map in Lorton,
Visitor's Tri-fold Packet with Map [pdf].
10501 Furnace Road,
Lorton, VA 22079
3909 Halls Ferry Road
Vicksburg, MS 39180