Systems News
ERDCHPCPortal Scheduled Maintenance
ERDC DSRC : System Maintenance
2025 Mar 25 18:00 - 21:00 CT (Completed)
The ERDC Portal will undergo maintenance between 1800 and 2100 Central Time on Tuesday, 25 March 2025.
- Home
- About About
- Systems Systems
-
For Users
For Users
- GETTING STARTED
-
HPC Help Desk
Video Series - Obtaining an Account
- Getting Help
- Kerberos & Authentication
- Connecting to a System
- Computing Environment
- Compiling Code
- Queues
- Running Jobs
- HPC TRAINING
- Upcoming Training
- Past Training
- New User Training
- Training Survey of Needs
-
USER PRODUCTIVITY
AND ENHANCEMENT
TRAINING (PET) - Mission Projects
- Special Projects
- PET FAQs
- HPC DOMAIN EXPERTISE
- DAAC
- PET
- DOCUMENTATION
- General
- AFRL DSRC
- ARL DSRC
- ERDC DSRC
- NAVY DSRC
- MHPCC DSRC
- Advanced Topics
- TOOLS
- User Dashboard
- Advance Reservations
- BC Common Capabilities
- CREATE
- MPI Test Suite
- HPC Portal
- HPC Training System
- User Accounts Portal (pIE) *
- Software
-
HPC Help Desk
ticket system -
Secure Remote
Desktop (SRD) -
Computational
Science Environment
- News & Publications News & Publications
- User Dashboard * User Dashboard *
HPC Help Desk
| When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| HPC Centers Home Page | https://centers.hpc.mil/ |
| Help Desk Video Tutorial | Getting Help: the HPC Help Desk |
| Phone Number | 1-877-222-2039 or (937) 255-0679 |
| Help E-mail | help@helpdesk.hpc.mil |
| Accounts E-mail | accounts@helpdesk.hpc.mil |
| HPC Help Desk Manager E-mail | manager@helpdesk.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests | Active users may submit tickets from the
Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket. |