ERDC DSRC

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

ERDC DSRC Logo The U.S. Army Engineer Research and Development Center (ERDC) in Vicksburg, Mississippi, is the premier research and development laboratory complex for the Corps of Engineers. ERDC discovers, develops, and delivers innovative solutions to the nation's toughest challenges in military engineering, installations and operational environments, civil works, geospatial research and engineering, and engineered resilient systems.

Originally established as an Army Supercomputer Center in 1989, ERDC became the first High Performance Computing (HPC) Major Shared Resource Center (MSRC) in 1993 as part of the DoD HPC Modernization Program (HPCMP). The name was changed to the ERDC DoD Supercomputing Resource Center (DSRC) in 2009.

Located in the Information Technology Laboratory (ITL) at ERDC, the ERDC DSRC serves the high performance computing (HPC) needs of engineers and scientists throughout the DoD, providing a complete HPC environment, including hardware, software, data storage, archiving, visualization, training, and expertise in various Computational Technology Areas.

Systems

Our unclassified HPC systems are accessible through the Defense Research and Engineering Network (DREN) to all active customers. Our current systems include:

Carpenter - Carpenter is an HPE Cray EX4000 system located at the ERDC DSRC. It has 1,632 standard compute nodes, 4 large-memory nodes, and 8 GPU nodes (a total of 313,344 compute cores). It has 585 TB of useable memory and is rated at 17.65 peak PFLOPS..

Services

For assistance with unclassified systems, please contact the HPC Help Desk.

For other issues, Click to view more information.

Data Transfer Requests

To request a transfer of data, please contact the ERDC DSRC Help Desk at dsrchelp@erdc.hpc.mil.

Software Requests

To request a general software installation, please contact the HPC Help Desk.

ERDC DSRC Service Requests

For requests related to other ERDC SRC systems or accounts, or for services not provided by the HPC Help Desk, please email the ERDC DSRC Help Desk or call 1-800-500-4722 or (601) 634-4400 between the hours of 8:00 - 5:00 PM Central, Monday - Friday (excluding federal holidays).

Requesting a VDI Account

If there is a need for a Virtual Desktop Infrastructure (VDI) account, please email the ERDC SRC Help Desk at ERDC-SRC-Helpdesk@usace.army.mil.

Visit

If you're planning a visit to the ERDC DSRC, we would like to help make your visit go as smoothly as possible. Before finalizing your travel plans, please review the following information and coordinate with your ERDC DSRC POC and you organization's HPC Service/Account Approval Authority (S/AAA) to ensure that all of your credentials are in place and all visit requirements are met.
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Pre-Trip Instructions

Did you notify your POC?

You must coordinate with your POC before planning your trip. Please do not arrive at ERDC without notification.

Do you hold a security clearance or NAC?

If so, have your security office forward a visit request on your behalf to the address below.

Engineer Research and Development Center
3909 Halls Ferry Road
Attn: CEERD-SE-Z / Security Office
Vicksburg, MS 39180

Phone: (601) 634-4291

DISS SMO Code: W2R2AA, Level 5 (preferred)
Fax: (601) 634-3134 (Call the number above before faxing)

Date/s of Visit: Date/s of the actual onsite visit. If visiting throughout the year, please state as example: 1 June 20XX - 31 May 20XX with intermittent visits.

Purpose of visit: Please give a brief description (Ex: Attend a Technical Briefing)
POC for visit: Person/s sponsoring your visit and their contact phone number.

Are you a foreign national (non-U.S. citizen)?

If so, have your ERDC DSRC sponsor contact the above security office at least 30 days prior to your visit.

On-Arrival Instructions

You may be required to register at two separate locations.

All visitors must register at the Public Affairs Office (PAO) and get an ERDC Visitor badge. Please let your POC know if you have a Common Access Card (CAC). Specific directions to the ERDC DSRC will be provided at that time.

If you have a visitor badge requiring escort you must also register at the ITL guard station located at the entrance of the Information Technology Laboratory (Building 8000, Annex C). Your ERDC DSRC POC will assist in you obtaining access into the building and signing the visitors ledger (as required).

Important!

Visitors who DO NOT hold a security clearance or NAC and visitors who hold a security clearance or NAC but DO NOT submit a visit request to the ERDC Security Office will be escorted at all times.

Local Information

Need a map?

If you are traveling to ERDC from the Jackson International airports, we have a map to guide you.

If you are using a navigation app, navigate to 3909 Halls Ferry Road.

Unfortunately, many navigation apps do not work on base. For navigation on base please refer to the ERDC base map.

Looking for information about lodging and dining in Vicksburg?

The https://visitvicksburg.com has the information you need.

Publications

Past editions of the ERDC Resource and other publications are availble on the publications page.