|When to Contact the HPC Help Desk||Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.|
|Hours of Operation||8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).|
|HPC Centers Home Page||https://centers.hpc.mil/|
|Help Desk Video Tutorial||Getting Help: the HPC Help Desk|
|Phone Number||1-877-222-2039 or (937) 255-0679 (limited hours)|
|Fax Number||(937) 656-9538 (limited hours)|
|HPC Help Desk Manager Efirstname.lastname@example.org|
|After Hours||Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.|
|Mailing Address||DoD HPCMP HPC Help Desk
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
|Ticket Requests||Active users may submit tickets from the
Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket.
Baseline Configuration is a DoD High Performance Computing Modernization Program (HPCMP) Project tasked to define a common set of capabilities and functions so that users can work more productively and collaboratively when using the HPC resources at multiple computing centers.
Participating DoD Supercomputing Resource Centers (DSRCs) are: Air Force Research Laboratory (AFRL), Wright Patterson AFB, OH; Army Research Laboratory (ARL), Aberdeen Proving Ground, MD; Army Engineer Research and Development Center (ERDC), Vicksburg, MS; Maui High Performance Computing Center (MHPCC), Kihei, HI; Navy (formerly NAVO), John C. Stennis Space Center, MS; and Open Research Systems ORS (formerly ARSC), Vicksburg, MS.