HPC Centers: Systems News

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HPC Help Desk

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Systems News

Blueback, Narwhal, Nautilus, Portal, Archive Server, Network Scheduled Maintenance

NAVY DSRC : Network Maintenance

2025 Jun 24 10:00 - 16:00 CT (Completed)

Navy DSRC Preventive Maintenance (PM) for the unclassified network is scheduled from 1000 CDT (1500Z) to 1600 CDT (2100Z) on Tuesday, 24 June 2025.

We are anticipating one or more short to medium outages during this six hour maintenance window. This will impact all external connections on all Navy DSRC unclassified systems. HPC batch jobs will continue to run during this time even during the network interruptions.