|When to Contact the HPC Help Desk||Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.|
|Hours of Operation||8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).|
|HPC Centers Home Page||https://centers.hpc.mil/|
|Help Desk Video Tutorial||Getting Help: the HPC Help Desk|
|Phone Number||1-877-222-2039 or (937) 255-0679|
|Fax Number||(937) 656-9538|
|HPC Help Desk Manager Eemail@example.com|
|After Hours||Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.|
|Mailing Address||DoD HPCMP HPC Help Desk
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
|Ticket Requests||Active users may submit tickets from the
Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket.
There is a growing community of DoD HPCMP users who need to work on data- and computation-intensive problems spread across multiple computing centers and services. Most recent surveys show that over one half of the DoD HPCMP users have accounts at more than one center.
The main goal of the Baseline Configuration project is to define and establish a common set of capabilities and functions so that users can compute productively and collaboratively when using the HPC resources at multiple computing centers.