New/Returning User Welcome Letter

BC Project: FY10-01
Date of Policy: 15 Oct 2009
Last Updated: 29 Nov 2021 (see Revision Log)

New and returning users will be provided with an email letter containing a standard minimum amount of information about their accounts and the services that are being made available to them. The email will also be copied to the user's Service/Agency Approval Authority (S/AAA). The minimum required information includes username, Kerberos principal, subproject ID, default group, login host names for the systems where access is granted, the email address where information will be sent, links to pIE and local documentation, and contact information for help.

Users who are added to multiple subprojects or systems on the same day will be sent one email listing all subprojects and systems to which they have access. Users who are added to a new subproject during the fiscal year will be sent a new email, listing all subprojects and systems to which they have access.

A sample minimum welcome letter is as follows:

Dear Joe User,

Welcome to the AFRL DSRC environment.  Below is important information concerning your access for the 
2022 fiscal year.  Please save this information for future reference.

Username:		userjb
Kerberos Principal:	userjb@HPCMP.HPC.MIL

As of today, you are granted access to the following systems:

SYSTEM  HOST NAME                   SUBPROJECT      GROUP         SITE

gaffney	gaffney.navydsrc.hpc.mil    NAVOS96390LMA   9639LNTS      NAVY

In addition to the above systems, you have access to the following systems for the current fiscal year:

SYSTEM  HOST NAME                   SUBPROJECT      GROUP         SITE

narwhal	narwhal.navydsrc.hpc.mil    NAVOS96390LMA   9639LNTS      NAVY

Once your account is activated, you will have access to the HPC Portal at the DSRC site specific to the systems listed above. The HPC Portal provides tools allowing command-line access and the ability to manage files and jobs via a web browser. The HPC Portal also supports pre-/post-processing and data visualization using a web interface. 

System generated emails will be sent to you at userjb.ctr@mail.mil.

For information concerning your account(s) at the above listed site(s), please contact your S/AAA 

For Support Documentation, please follow the URL: https://centers.hpc.mil/users/documentation.html



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    If you have a problem with your account, contact the HPC Help Desk
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HPC Help Desk URL:  https://helpdesk.hpc.mil/
DSN:                785-0679
Toll Free:          1-877-222-2039
Commercial:         1-937-255-0679
FAX:                1-937-656-9538
Emails:             help@helpdesk.hpc.mil (HPC Help Desk)
                    hpc-accounts@afrl.hpc.mil (AFRL DSRC Accounts Center)
Revision Log
Date Revision
29 Nov 2021BC Team Audit - Update Welcome Letter Content
31 May 2018BC Team Audit - Minor wording revisions
02 Jun 2016BC Team Audit - Minor wording revisions in opening paragraphs. Updated URL for system documentation in sample letter
13 Mar 2014BC Team Audit - Added more details on users with multiple subprojects or systems
02 Apr 2012BC Team Audit