| When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| HPC Centers Home Page | https://centers.hpc.mil/ |
| Help Desk Video Tutorial | Getting Help: the HPC Help Desk |
| Phone Number | 1-877-222-2039 or (937) 255-0679 |
| Help E-mail | help@helpdesk.hpc.mil |
| Accounts E-mail | accounts@helpdesk.hpc.mil |
| HPC Help Desk Manager E-mail | manager@helpdesk.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests | Active users may submit tickets from the
Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket. |
Policy compliance checked at May 5, 2025, 1:54 pm CDT.
Fail: test if each modulefile family has a default version: these module families lack a default:
p/app/modulefiles/apps/phonopy
p/app/DAAC/modules/cuda
test if modulefile names in 'unsupported' conflict with any others: there are name conflicts:
modulefile phonopy is in unsupported and apps
modulefile compiler/gcc is in unsupported and modulefiles
