BC Compliance Matrix - HPC Help Desk

HPC Help Desk Feedback

HPC Help Desk

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Additional Information for FY06-15 on Carpenter

Policy compliance checked at November 13, 2025, 12:00 am CST.

Fail: test if each of the 7 categories has a directory: these categories have no directory:

Software_Containers

test if INDEX.txt has each category: INDEX.txt has only Applications Containers Data_Management Parallel_Environment Programming User_Environment Workload_Management

Fail: test if each INDEX.txt entry has a subdir: No, missing these subdirs:

Software_Containers

Fail: test if each subdir has a INDEX.txt entry: No, missing these entries:

Parallel_Environment/Multiple_Jobs_per_Node

Software_Containers

User_Environment/Module_Swap_Batch

Fail: test if each subdir has a README FILE: No, missing these README files:

Applications/abaqus/README

Applications/ansys/README

Applications/cart3d/README

Applications/cfd++/README

Applications/fun3d/README

Applications/matlab/README

Parallel_Environment/Multiple_Jobs_per_Node/README

Software_Containers