BC Compliance Matrix - HPC Help Desk

HPC Help Desk Feedback

HPC Help Desk

When to Contact the HPC Help Desk	Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation	8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
HPC Centers Home Page	https://centers.hpc.mil/
Help Desk Video Tutorial	Getting Help: the HPC Help Desk
Phone Number	1-877-222-2039 or (937) 255-0679
Help E-mail	help@helpdesk.hpc.mil
Accounts E-mail	accounts@helpdesk.hpc.mil
HPC Help Desk Manager E-mail	manager@helpdesk.hpc.mil
After Hours	Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address	DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests	Active users may submit tickets from the Active User Help Ticket. Inactive users may submit tickets using the Inactive User Help Ticket.

Policy compliance checked at June 9, 2024, 7:00 am CDT.

Fail: test if urgent queue is defined in batch queueing system: urgent queue is not defined

Fail: test if debug queue is defined in batch queueing system: debug queue is not defined

Fail: test if high queue is defined in batch queueing system: high queue is not defined

Fail: test if frontier queue is defined in batch queueing system: frontier queue is not defined

Fail: test if standard queue is defined in batch queueing system: standard queue is not defined

Fail: test if background queue is defined in batch queueing system: background queue is not defined

Fail: test if HIE queue is defined in batch queueing system: HIE queue is not defined

Fail: test if transfer queue is defined in batch queueing system: transfer queue is not defined

Fail: test if priorities are ordered: queue_type not defined for debug