| When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| HPC Centers Home Page | https://centers.hpc.mil/ |
| Help Desk Video Tutorial | Getting Help: the HPC Help Desk |
| Phone Number | 1-877-222-2039 or (937) 255-0679 |
| Help E-mail | help@helpdesk.hpc.mil |
| Accounts E-mail | accounts@helpdesk.hpc.mil |
| HPC Help Desk Manager E-mail | manager@helpdesk.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests | Active users may submit tickets from the
Active User Help Ticket.
Inactive users may submit tickets using the Inactive User Help Ticket. |
 | ||
| Project #: FY24-01 | ||
| Policy Topic: Secure Remote Desktop | ||
| HPC Systems | SGI ICE X (mustang) | G |
| HPE CRAY EX (warhawk) | G | |
 | ||
| Project #: FY24-01 | ||
| Policy Topic: Secure Remote Desktop | ||
| HPC Systems | HPE CRAY EX4000 (carpenter) | G |
 | ||
| Project #: FY24-01 | ||
| Policy Topic: Secure Remote Desktop | ||
| HPC Systems | HPE CRAY EX (gaffney) | G |
| SGI 8600 (koehr) | G | |
| HPE CRAY EX (narwhal) | G | |
| PENGUIN COMPUTING TRUEHPC (nautilus) | R | |
| Compliant | G |
| Partially Compliant | Y |
| Non-Compliant | R |
| Not Applicable | NA |
